Is receiving faxes really free ? Will it stay a FREE service ?
 If you choose a FREEFAX number (0866xxxxxx) you don't pay a cent. NO SETUP, NO MONTHLY SUBSCRIPTION - ABSOLUTELY NOTHING. This service will remain FREE and there is no limit to the number and size of faxes received.

Is sending faxes via email also free ?
Email2Fax is available but it's NOT FREE. For this service you need to purchase credits. Please see the document “How to buy Credits with FaxMagic”.

If this is free how can you provide me with a sustainable service ?
We receive our revenue from the calls made to your 0866xxxxxx fax number. Calls to your number are charged at R2.02 per minute (INCL VAT) by Telkom and we receive a portion of that revenue. In return we can offer you a FREE service. This compares with the usual cost of around R0.59 per minute (INCL VAT) charged by Telkom when dialling a standard number.

Each time I dial my allocated number I get a message that says the number does not exist ?
These numbers can only be dialled from a Telkom line. If you try and dial it from a cellular phone then some of the cellular networks will report such a message or give an engaged tone. Some company PABX systems will also block access to these numbers, as they would calls to cellular networks.

Can my number receive calls from anywhere ?
Not for 0866xxxxxx numbers. Calls can only be received from South African telecommunications networks. NO INTERNATIONAL CALLS. If you decide to purchase a CELLFAX, LOCALFAX or FAXPLUS subscription you can receive calls from anywhere. For more information, please see the document “Value added services”

If I take a 0866xxxxxx number and don't use it will it remain available ?
No. We reserve the right to reclaim a number if there has been no usage for 60-days. You will receive a warning email prior to the number being reclaimed. As long as you receive at least one fax every 60-days the number will remain yours.

Do I need to install any special software?
No. The FAX is sent to you as a TIF image attached to an email. Most operating systems have a default viewer application installed. However if that doesn't work for you, we provide a link where you can download a FREE TIF Image viewer.

How long do I have to wait for a number?
There's no delay. The moment you complete the sign-up process the number is allocated and activated, ready to take faxes and send them to your email.

Can I get an SMS notification each time a fax arrives ?
Yes, but it's not a free service. The charge is R29 per 100 SMS notifications. You can login and purchase credits online. Please see the document, “How to buy Credits with FaxMagic”.

I am being logged out from a successful session on the web site, what's going on ? How do I enable Session Cookies on my Browser ?
You need to enable session cookies within your Internet Browser. If you're using Internet Explorer, click on Tools | Internet Options | Privacy | Advanced, select the options as follows and then click OK

 What are CELLFAX, LOCALFAX and FAXPLUS numbers for and how do I get a number?
Please see the document “Value added Services”.
This will show you how to get a CELLFAX, LOCALFAX or FAXPLUS number as well as the necessary information about each service.

How do I purchase credits?
Please see document: “How to purchase credits”in the "Help files" section

Will I receive an invoice for credits purchased?
Yes you will. Please be sure to enter your details correctly to receive a complete invoice.

I wish to be able to send faxes from my email. What must I do?
Please see the document “How to send a fax” in the "Help Files" section

What file types can I attach when sending a fax?
Many different file types are supported. This includes JPG, TIFF, BMP, MS OFFICE (xls, doc, ppt), and PDF. The most reliable format of all to use is PDF. To convert files to PDF, use a PDF converter. A free PDF converter can be downloaded from www.cutepdf.com/Products/CutePDF/writer.asp. This allows the conversion of almost all file types to PDF.

How long does it take to send/receive a fax?
All faxes travel via the fax servers dotted around South Africa. Faxes will be delivered within 15 minutes. Usually it takes a lot less than this – 1 to 2 minutes. To see real time statistics on how busy the servers are, login, go to “MyAccount” and click on the reports link. Here you can view the real time statistics.

I was sent a fax yesterday and wish to have it resent. What do I do?
Please see the document “How to check your reports” file under the "Help Files" section

I have 2 email accounts and I would like to have faxes sent to both accounts. Can I do this?
Yes. Once you have logged in, click on “MyAccount”. Then click on the FAXTOEMAIL option and enter the 2nd email address you wish to use in the appropriate box.

I have purchased credits for the EMAIL2FAX service. I would like multiple emails to be able to send faxes and use these credits. Can I do this?
Yes you can. Login and go to “MyAccount”. Here you should click on the EMAIL2FAX link. You are able to enter a number of email addresses who can use the available credits. Alternatively you can specify that all users of a domain can use the credits. E.g. if your business uses the domain FaxMagic.co.za, then you could enter this domain and allow all users on this domain to use the service rather then entering each address individually.

I cannot remember my login details. What do I do?
Visit www.FaxMagic.co.za and click on the login button. Here you will see a link to help you if you have forgotten your details.

Is there a limit to the number of fax numbers I can be allocated?
No you can sign up for as many as you like.

If I got a new e-mail address and want my faxes to be sent to this new address, would I be able to change it on my FaxMagic account?
Yes, you can. Please see the document “How to change your e-mail address” under the "help Files" section